Payment and Refund Policy

Last updated: September 19, 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all transactions conducted through vizionews for corporate health services offered to businesses in the United States. It covers wellness programs, employee health assessments, on-site fitness initiatives, preventive care consultations, and related digital tools designed to improve workforce health outcomes. The policy governs payments for both one-time service packages and ongoing subscription-based offerings tailored to corporate clients.

Prices, Currencies, Taxes, and Additional Charges

All prices are listed in United States dollars. Applicable federal, state, and local taxes are added at checkout based on the client's location and the nature of the services. Additional charges may include setup fees for customized programs, travel expenses for on-site delivery, or premium features within digital platforms. Clients receive a detailed breakdown prior to confirmation to ensure transparency in total costs.

Accepted Payment Methods, Authorization, and Security

We accept major credit cards, electronic bank transfers, and corporate purchase orders for verified business accounts. Payments are authorized through secure third-party processors that comply with industry standards for data protection. Authorization occurs immediately upon submission, with funds held until service delivery or refund eligibility is determined. All transactions use encryption to safeguard sensitive financial information.

Order Confirmation and Contract Formation

Upon successful payment, clients receive an electronic confirmation detailing the selected services, pricing, and start date. A binding contract forms once vizionews sends this confirmation and the client acknowledges receipt. For subscription services, the initial payment establishes the recurring billing cycle outlined in the service agreement.

Cancellation Rights and Applicable Periods

Clients may cancel services within fourteen days of the initial confirmation for a full refund, provided no services have been substantially performed. Subscription cancellations require at least thirty days' written notice prior to the next billing cycle. Early termination of multi-year corporate contracts may incur fees proportional to the remaining term, as specified in individual agreements.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for unused portions of services if cancellation occurs before delivery begins. Exclusions apply to completed assessments, customized program development, and any promotional discounts already applied. Digital content such as health tracking modules becomes non-refundable once accessed by the client or their employees.

Step-by-Step Procedure to Request a Refund

To request a refund, clients must submit a written request via the contact form on the Contacts page, including their account details, order number, and reason for the request. vizionews acknowledges receipt within five business days and may request additional documentation such as proof of payment or service usage records.

Inspection, Approval, Rejection, and Notification

Requests undergo review for compliance with eligibility criteria. Approval or rejection occurs within ten business days, with notification sent electronically. Rejected requests include an explanation and information on any appeal process available under applicable state consumer protection laws.

Refund Method, Processing Time, and Fund Receipt

Approved refunds are issued to the original payment method. Processing typically completes within fourteen business days, though bank transfer refunds may require up to thirty days depending on the financial institution. Clients are notified once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital health resources and subscription renewals follow prorated refund rules after the initial cancellation window. Promotional offers are non-refundable beyond the standard period, and any free trial conversions lock in the paid rate without retroactive adjustments.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in service suspension until resolved. Duplicate charges are investigated and credited automatically upon detection. Chargebacks trigger account review and may lead to service termination. Suspected fraud prompts immediate contact with the client and cooperation with authorities as required by United States law.

Mandatory Consumer Rights

This policy does not override any non-waivable rights under federal or state laws, including those provided by the Magnuson-Moss Warranty Act or state unfair trade practices statutes. Clients retain the ability to pursue remedies through small claims courts or regulatory agencies where applicable.

Contact Route, Policy Changes, and Updates

For questions regarding payments or refunds, reach vizionews using the contact form available on the Contacts page or by reaching out to [email protected], (301) 926-6099, or 209 Perry Parkway, Suite 6, Gaithersburg, MD 20877. We may update this policy periodically to reflect changes in services or regulations. Continued use of services after updates constitutes acceptance of the revised terms.